Terms of Service

These terms are the agreement between you and us for using mado (“the Service”): the Studio app, the demo player, share and embed links, the help script and hosted hubs, and our website. By creating an account, or by using the Service for an organisation, you accept them. If you accept for an organisation, you confirm you may bind it, and “you” means that organisation.

1. Who we are

The Service is provided by MPCSI, MB, a Lithuanian mažoji bendrija (small partnership), company code 306109625, registered at Liepyno g. 2-51, LT-08108 Vilnius, Lithuania (“we”, “us”). Contact: hello@mado.show.

2. Accounts and workspaces

• You need a valid email address to sign in, and you must be at least 16.
• Work happens in workspaces. The workspace owner is the customer; members and contributors act for the owner, who is responsible for what they do in the workspace.
• Keep access to your email and Google account secure, because they are how you sign in. Tell us at once if you think someone else has got into your account.
• mado is built for businesses. If you use it as a consumer, the mandatory consumer protections of the country you live in still apply, and nothing in these terms takes them away.

3. Your content

“Content” means what you upload or create in the Service: recordings, screenshots, scans (the screenshots and text outlines of an app’s screens that the extension keeps), apps (the projects that group an app’s scans), the notes and rules you write for the Helper, demos, promo films, text, narration, uploaded fonts, settings, folder and tag names and help hubs. You keep all rights to it.

You give us a worldwide, non-exclusive, royalty-free licence to host, copy, process, transform (for example, crop, encode, redact and translate at your request), display and serve your Content, only to run the Service for you and for the people you share it with. It includes serving published demos to anyone who has the link or visits a page where you embedded them, and listing a demo in our public gallery if you choose to. The licence ends when the Content is deleted, apart from copies in backups until they expire.

We do not sell your Content and do not use it to train AI models. We only look at it when you ask for help, to keep the Service secure and working, to handle a report about it, or when the law requires.

You are responsible for your Content. You confirm you have the rights and permissions it needs, including a lawful basis for any personal data it shows. Where your Content or your viewers’ analytics contain personal data, we process it for you under our Data Processing Addendum, which forms part of these terms.

4. Acceptable use

You may not use the Service to:

• publish anything illegal, or that infringes someone else’s rights;
• show other people’s personal data without a lawful basis, or publish sensitive data such as health or financial details of real people;
• impersonate another company or person, run phishing, or collect passwords or payment details under false pretences;
• spread malware, spam, or content that harasses or threatens people;
• probe, overload or get around the Service’s security or limits, send fake analytics events, or access other customers’ data;
• resell the Service as your own without our written agreement.

5. Reporting illegal content

Anyone can tell us about Content they believe is illegal or breaks these terms. For a demo in the gallery, use the report button on it. For any other demo or hub, email hello@mado.show with the link, what is wrong and why, and, if you want a reply, your name and email address. This address is also our single point of contact for authorities and users under the EU Digital Services Act; we read it in English and Lithuanian.

We review each notice promptly and act on it: we may take the demo offline, restrict it or leave it up. We tell the person who reported it and the customer who published it what we decided and why, and the customer can reply to that email to contest the decision. We do not use automated tools to make these decisions.

6. Published demos

When you publish a demo, that version is fixed and serves at its share link and in every embed. Edits create a new version. Reaching a plan limit or running out of credits only affects what you can create or publish next.

Your plan sets how many published demos serve. If your workspace moves to a plan with a lower limit, for example to the Free plan after you cancel or a payment fails, your most recently published demos keep serving up to that limit, with that plan’s “made with mado” badge, and the others stop serving. Nothing is deleted: they serve again if you upgrade.

A published demo also stops serving if:

• you ask us to take it down, or ask us to close your workspace or account;
• it is illegal, breaks section 4, or puts the security of the Service or other people at risk, and we remove or restrict it under section 5 or 12;
• a court, authority or the law requires us to remove it;
• we close your account for a serious breach of these terms (section 12); or
• we stop offering the Service altogether, after the notice in section 12.

7. Plans and billing

• The Free plan costs nothing and has the limits shown on the pricing page. Paid plans have the features and prices shown there when you buy. Prices are in euros and exclude tax.
• Paid plans are sold through Link, Stripe’s reseller, which is the merchant of record. You buy the subscription from Link, and Link’s terms apply to the payment: it works out and collects any sales tax or VAT at checkout, issues receipts and invoices, and handles payment questions and disputes.
• Subscriptions renew automatically, monthly or yearly as you chose, until cancelled. Seats you add are charged pro rata for the rest of the current period.
• AI features (writing demos, rewrites, the AI editor, the Helper, narration, translation and promo film plans) use credits. Each plan includes the monthly credits shown on the pricing page. They are added on the first day of each calendar month (UTC) and unused monthly credits do not carry over. Studio shows an estimate before a job starts, and a job is never charged more credits than that estimate allows.
• On paid plans you can buy credit packs as a one-time payment, sold through Link like the subscription. Pack credits are used after the monthly credits, last 12 months from purchase, and are not refundable or exchangeable for money, except where the law requires. When credits run out, AI features wait until more are available; uploads, editing, publishing and analytics keep working.
• You can cancel at any time in Studio (Settings, then Billing, then Manage billing) or at link.com. The plan then runs to the end of the period you have paid for and does not renew. Your workspace then moves to the Free plan; section 6 says which published demos keep serving.
• Fees already paid are not refundable, except where the law requires a refund or we agree to one. To ask, write to us or to Link.
• We may change prices. A change applies from your next renewal, and we tell you by email at least 30 days before it does, so you can cancel first.

8. Optional third-party features

AI assist (Anthropic) and Voice & music (ElevenLabs) are off until a workspace owner or admin turns them on. They send the data described in our Privacy Policy to those providers in the United States. AI-written text and generated audio are drafts: check them before you publish. You own what they produce for you, as far as the law allows.

9. Your data and export

You can export any demo, with its document and assets, at any time and on any plan. When you ask us to close your account or a workspace, we delete its Content and data within one month, and backup copies expire within a further 14 days.

One exception: the record of confirmations you gave and of actions the Helper took in your app for you (section 17) is kept for up to 24 months after closure, only so we can answer questions and handle legal claims about those actions, and then deleted.

10. Availability and changes to the Service

We work to keep the Service running and fast, but we do not promise it will be uninterrupted or error-free, and there is no service level agreement unless we sign one with you. We improve the Service all the time and may change or remove features. If we remove a paid feature you rely on, you may cancel and ask for a refund of the unused part of your current period.

Demos are meant to be viewed and embedded, not used as general file or video hosting. If a workspace’s traffic or storage is far beyond normal use for the Service, or puts the Service at risk for other customers, we contact you first and may limit that demo’s delivery, ask you to move to a plan that fits, or serve it more slowly. We do not take it offline for this reason alone.

11. Warranty

The Service is provided “as is”. To the extent the law allows, we give no warranties beyond those in these terms, including any implied warranty that it fits a particular purpose.

12. Suspension and termination

• You can stop using the Service at any time, and ask us to close your account by email.
• We may suspend access, or take a specific demo offline, straight away if it is needed to stop illegal content, abuse or a security risk. Otherwise we tell you first and give you a reasonable time to fix the problem.
• We may close your account for a serious or repeated breach of these terms. We tell you why, and you can reply to contest it.
• If we decide to stop offering the Service, we give at least 90 days’ notice by email, keep export working until the end, and refund any fees paid for the time after it ends.

13. Liability

Neither of us is liable to the other for indirect or consequential loss, or for lost profits, revenue or data. Each party’s total liability under these terms in any 12-month period is limited to the greater of the fees you paid for the Service in the 12 months before the event, or €100.

These limits do not apply to liability for death or personal injury, for fraud, for harm caused intentionally or by gross negligence, to your payment obligations, or wherever the law does not allow liability to be limited. You will cover us for claims by third parties caused by Content you uploaded in breach of these terms.

14. Changes to these terms

We may update these terms. For a change that matters, we email account owners at least 30 days before it takes effect. If you disagree, you can cancel before then; if you keep using the Service after that, the new terms apply. Small fixes, such as corrections or clearer wording, take effect when published.

15. Law and disputes

These terms are governed by the law of the Republic of Lithuania. The courts of Vilnius have jurisdiction. If you are a consumer, you can also rely on the mandatory law of, and bring a claim in, the country where you live.

16. The rest

If part of these terms turns out to be invalid, the rest still applies. You may not transfer these terms without our consent; we may transfer them to a company that takes over the Service, and we will tell you. Notices to us go to hello@mado.show; notices to you go to the email of the workspace owner.

17. When the Helper operates your app

The Helper is a feature of the mado capture extension. On a site you point it at, it can click, scroll and type in a web app for you, one step at a time, to learn the app and capture its screens. It suggests each next step and, within the limits below, takes it. This section applies whenever you use it.

• By default the Helper does not submit forms, delete, send, invite, pay or transfer by itself. It opens links, menus, tabs and dialogs on its own. When a step could change something in your app, it shows a card where you click the control yourself, let it click for you (“Click it for me”), or skip it. A click you make is your own action; a click you let it make is made on your instruction.
• Before it types, it shows you what it will put in a field. For a whole form it shows one approval card listing every field and its value, and you approve or skip the form as a whole. Approving a form fills in its fields; it does not by itself click the form’s button, which is a separate step under the rules in this section. Whatever it types is made up: example email addresses, example phone numbers, the payment provider’s published test card numbers and ordinary text such as example names, or a value you gave it as your focus.
• You may switch on Auto-approve for a run. The Helper then clicks ordinary buttons without asking and fills in values without showing a card. A button is ordinary only if it has a visible name and neither its name nor the heading of its form contains a risky word such as delete, save, send, invite, share, publish, confirm, submit, pay, buy or subscribe; icon-only buttons stay manual. For words that are harmless in some places and not in others (such as start, run, add, create or update), the AI model decides whether the button is ordinary on that page, using AI assist, and you can switch Auto-approve off at any time during the run. Every click and every field it fills is recorded before it happens, and the Helper does not click if the record cannot be made.
• Per app, you can write “Rules and notes for Helper”. They tell the Helper what to type, what to avoid and which flows matter. They steer it and nothing else: they cannot make a control safe, cannot allow anything the always-off rules in this section forbid, and cannot change what needs your approval.
• Before a Helper run you may tick a box stating that a named site is a test instance (“sandbox mode”). For that site and that run only, the Helper may then click anything except what the next point excludes, including delete and pay. By ticking it you confirm that the site is a test or demo instance with no real customers, real money or real people’s data; that you are allowed to operate it and to let automated actions run on it, including under that site’s own terms; and that actions there may change or delete data, which we cannot undo.
• In every mode, including sandbox mode, the Helper does not: type a real email address or phone number, or send an invitation, share or message to anyone but a made-up address; sign out, or delete or close the account, workspace or organisation it is signed in with; open or change password, two-factor, single sign-on, API key or token settings; leave the site; or enter real payment details. Payments use only the payment provider’s published test numbers, and only in sandbox mode.
• Actions the Helper takes in sandbox mode, or that you approve or let it take with Click it for me or Auto-approve, are taken on your instruction. You are responsible for having the right to operate the site and to run automated actions on it. We are not responsible for loss caused by them if the site was not a test instance when you marked it as one, or you were not allowed to operate it. Section 13 still applies, including our liability for harm we cause intentionally or by gross negligence.
• We record each confirmation you give, the warnings you were shown, and each step the Helper takes or offers you to take, including each field it fills in and whether a click was approved by you, by Click it for me or by Auto-approve: who, when, which site and page, and which button or field, but not screenshots or what was typed. The workspace can see this record, and we use it to answer questions and handle disputes about what happened (section 9 and our Privacy Policy).
• You can stop the Helper at any time.